Frequently Asked Questions
Everything you need to know about our natural hair and skin care solutions.
How long does it take for orders to ship?
Orders are typically processed within 2-4 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
Are your products safe for all hair types?
Yes, our products are formulated with natural ingredients that are safe and effective for all hair textures, including color-treated and chemically processed hair.
What is your return policy?
Due to the nature of our products and for hygiene reasons, we do not accept returns. However, if your order arrives damaged, please contact our support team within 48 hours for a replacement.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations.
Are your products cruelty-free and vegan?
Absolutely. We pride ourselves on using high-quality, plant-based ingredients and we never test our products on animals.